Microsoft confirms a Windows 11 bug is crashing some apps on Intel PCs

Microsoft confirms a Windows 11 bug is crashing some apps on Intel PCs


 Microsoft recently announced a variety of update to Windows 11 and 10 as part of its Patch Tuesday cycle. Since the updates started being released, users have reported crashes for some apps when they start-up when running on Intel hardware, especially users using graphics drivers that were not which were released in the early 2022.

Following recent Windows Updates such as KB5022360, a few users have seen their apps stop working upon launch, and an "apphelp.dll is not present" error message appearing. Although this could seem to be a common issue due to the nature of the issue and its importance but it's not the case for everyone, and only users with Intel hardware are experiencing the issue.

A few of our readers running older Intel drivers have experienced the issue, but we haven't observed any issues with our devices. The main distinction between affected and unaffected systems is the fact that the older Windows drivers were used instead of the latest versions.

As part of an upgrade to its documentation for support, Microsoft confirmed that they are aware of issues in some Intel PCs, and that only those running Intel graphics drivers running 26.20.100.7463 until 30.0.101.1190 version are affected. Due to the severity of the issue the likelihood is that Microsoft will release the patch in the near future.

Microsoft documentation also provided that users could fix the issue through installing the Intel GPU driver that is the latest version, which is greater than 30.0.101.1190. This is possible via Windows Update or manually download and install the most current version of the Intel driver with the assistant application to solve problems.

Microsoft declares it safe to use a driver that is older than version 30.0.101.1190 and that an update will be released shortly.

"We are currently working to find a solution and plan to release an update within the next update," Microsoft stated without revealing the date it plans to issue the emergency patch.

According to the documentation in the docs, the listed Windows versions: Windows will be affected

  • Windows 11, version 22H2
  • Windows 10, version 22H2
  • Windows 11, version 21H2
  • Windows 10, version 21H2
  • Windows 10, version 20H2
  • Windows 10 Enterprise LTSC 2019
  • Server: Windows Server 2022

Other known issues with the Windows 11 update for January 20, 2023.

Microsoft has identified a different issue: the provisioning of packages may not work as planned on certain systems. This means that some PCs may only have a partial configuration, and this issue also impacts out of box experience. Out Of Box Experience. Fortunately, provisioning packages (.PPKG files) can be used in both work or school settings, and will not impact home computers.

The third problem is related to the copying of large multi gigabytes (GB) files. According to Microsoft, Windows might take longer than it is expected to transfer or copy files.

Users are likely to encounter problems with slow transfer speeds with Windows 11, version 22H2 or later.


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